Wash Society — Refund Policy

Draft for review | Updated October 1, 2026

This draft reflects our current founding reservation terms. The customer-support contact must be confirmed before this policy is finalized.

Your $10 founding reservation is fully refundable before you activate your membership. If you choose to activate, the full amount is credited toward your first membership month.

1. Canceling a founding reservation

You may cancel your founding reservation at any time before your membership begins and receive a full $10 refund. No cancellation fee is deducted from that refund.

A reservation does not begin a monthly membership, activate wash access, or authorize recurring membership charges. Eligible coverage must be confirmed, and you must choose to activate your membership first.

2. If coverage will not launch in your area

If Wash Society decides that coverage will not launch in your area, we will refund your $10 reservation. You may also request a full refund at any time while you wait, before activation.

3. When you activate your membership

When you choose to activate, the full $10 reservation becomes a credit toward your first membership month. It is not an additional charge on top of that month's membership price.

After activation, the reservation has been applied to your membership. Refunds relating to an active membership or wash service will be addressed in the membership terms provided before activation; this reservation policy does not establish a separate refund promise for those services.

Membership may be canceled without a cancellation fee. Cancellation stops future renewal under the membership terms shown when you activate. Canceling an active membership also ends the continuously active Founders rate.

4. How to request a refund

The customer-support email address for refund requests is awaiting confirmation and will be added here before this draft is finalized.

When requesting a refund, include the email address used at checkout, your reservation or receipt reference if available, and a short note that you want to cancel your founding reservation. Please do not send full card numbers, card security codes, passwords, or banking credentials.

We may need to verify the reservation and payment before processing a request. If you believe you were charged more than once or the amount is incorrect, include that information in your request so we can review the payment records.

5. Where refunds go and when they arrive

Refunds processed through Stripe are returned to the original payment method. If the original card has expired or been replaced, your card issuer determines how the credit is handled.

After a refund is issued, it typically takes 5–10 business days to appear in your account, depending on your bank or card issuer. This is an estimate of bank processing time, not a guarantee or a deadline for submitting a request. A refund issued soon after payment may appear as the original charge disappearing rather than as a separate credit.

If a refund has not appeared after the expected processing time, contact customer support with your reservation reference so its status can be checked.

6. Your rights

Nothing in this policy limits rights or remedies available to you under applicable law.

Payment processing reference: https://docs.stripe.com/refunds